Orders & Returns

  1. What if my order is damaged when it arrives?

Our quality team check your furniture to make sure it's up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.

 

  1. Can I cancel an order if I change my mind? 

If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and give you a full refund.

 

  1. What do we charge to collect items?

We only accept the return of an item if it is damaged or as a result of something we have done wrong, and we will not charge you for the return or collection costs. However, we do need to be informed within the first 24 hours.